Patient loyalty stretches to an extent that patients return to the practice for their eye test from as far afield as China, New Zealand, USA, Canada and Belgium, and as close as Cornwall, Norfolk and the Malverns.
In my 80 years of having an eye test I have never had such a thorough and professional eye examination. I feel honoured that you rang me to check whether my clinic had made an appointment for injections to my right eye- Thank you for your care and attention!
Thank you so much for your kindness when I returned from Spain. You were so reassuring that I immediately felt better. The Dr’s have now adjusted my medication so all’s well.The sunglasses were superb in Krakow, I wore them all the time. Thank you again, and regards to your wife, who was so kind to me when I lived nearby.
Thank you once again for the professionalism and courtesy with which you and and your staff dealt with my wife and I very recently. The prompt delivery of her glasses with the prisms made her festive season much more enjoyable than would otherwise been the case. We are most grateful to Fran for her recommendation. Kind regards
We were drawn to you from your clinical articles in the optical magazine and we were not disappointed with the thorough eye examination, seeing you enjoy optometry to its core, makes me envious!
The equipment that you possess at this practice dwarfs the equipment available for us consultants at our hospital eye clinic.
I will always travel 200 miles to have my eyes and contact lenses tested at Radlett opticians because I always find that you provide a comprehensive and thorough eye test coupled with the personal care.
Thank you so much for seeing me when visiting ‘home’.The glasses you made for my partner were perfect. Not only did they fit perfectly but shouts of ‘wow’ I can see properly were heard all over Austin!!! He is delighted.
Your website home page should include ‘as far as the USA’ in the future,I wouldn’t go to any one else. Good thing eyes don’t need testing monthly! Thanks again we really appreciate you help.
I went to see Mr J yesterday and he sang your praises. If he said it once, he said it half a dozen times – “What an excellent letter!”
You would have blushed!!
I think he agreed with you. The odd tilt is hereditary – Mum had it too apparently. And he concurs that it is the beginning of glaucoma, worthy of monitoring at the moment. He too found the case “interesting!” and borderline. So I can only thank you for being on the ball and not taking risks.
I really appreciate your attention.
First of all many thanks for your care and attention it was much appreciated. Given I have had glaucoma for many years I have for various reasons, dealt with different practitioners and indeed consultants over the years, and I am afraid lost confidence in some along the way, so was more than delighted when my sister recommended your good self. Many thanks
Thank you so much for the most thorough, methodical and efficient eye examination I have been most fortunate to have had -ever! I also appreciate the considerable time and effort you undertook on my behalf.
I await to hear from the surgeon at the hospital in due course.
I have just spoken earlier today with Alan who has updated me that your presentation last Tuesday to our St Albans Diabetes UK Group went very well with interesting discussion so thank you very much indeed for providing an informative and enjoyable evening. Thanks again
I am extremely grateful to you for the care and attention you are providing to me. Bit of a shock to the system after the revelation of the maculopathy! I feel my eyesight is definitely deteriorating and your prompt referral to the diabetic specialist and the eye specialist has helped me understand my diabetes and the eye issues.
Thank you very much for identifying my problem. I have had YAG laser treatment at Moorfields Hospital on both eyes and my vision is now perfect.
Please could you pass on my thanks to Anita for sourcing the eye drops. Really appreciate the effort she went to. It’s part of what makes Radlett Opticians so special. Best wishes
Kirit, Thank you for the wonderful service.It is always a pleasure doing business together and I thank you for the care and attention you give.
I was speaking to a patient of yours who was saying he is most impressed with both the staff and the Valeda treatment at Radlett. He says that your team were most exceptional, and the only regret he has is that the treatment was not available earlier before his vision had deteriorated so far.A very happy customer. Kind regards
On behalf of my mother, myself and my brother… we cannot thank you enough for your professional care and the speed that you put mum in touch with Mr Karampelas. He has equally been fantastic with mum who already had the first injection yesterday and it all went smoothly.Thank you for everything and we wish you And your family well over the festivities.
It was presumptuous of me to call in unannounced and ask you to examine my grandson’s eye following his fall at school. I am sure you understand only too well how anxious one can become over an injury of this type. Please accept my sincere thanks for your friendly and helpful response.
My name is Janine and I am Colin’s daughter. I am also a client of yours but we have only met once – so far! First, thank you for the appointment you held with Dad on Tuesday. I understand that you especially made time to see him. Next, thank you for making the emergency appointment at the Royal Free Opthalmic department for Dad yesterday.As you probably expected, they confirmed that there is significant fluid behind the retina and to try to save Dad’s sight they started treatment immediately and he had the first injection yesterday. We are to go every 4 weeks for the next 3 months to try to disperse the fluid. Thanks to your professionalism and care, Dad has a chance of maintaining his sight. A heartfelt thank you from me, A, our family and of course Colin.